Team collaboration is one of the fastest growing areas of the market, as businesses are looking to improve their collaboration and productivity internally. The service is fully integrated with our Metaswitch based network.

Voice and Video Conferencing

We can offer up to 50 attendees a rich voice and video feature set, with integrated moderator controls and both gallery and speaker focus views.

 

Screen and Application Sharing

This enables presenters to share their desktop screen or individual application with collaborators. It also has advanced features enabling you to Share iPhone and iPad screens.

 

Desktop remote control

This feature enables users to control another participant’s desktop, and can be used for both trouble shooting and for when one person is presenting, but someone else has the slideshow.

 

Outlook Integration

Ability to create and change meetings from within the MS Outlook meeting / calendar application.

 

Advanced Host Controls

The host can control the conference by using Host Controls such as mute/unmute panellists, and recording. The service also enables Hosted to utilise a Questions and Answers dialog box with live or text answers.

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Direct Routing Features

  • Microsoft Metaswitch Session Border Controller

  • Unlimited Local and Long Distance Calling

  • Oversubscription of Trunks

  • Support for International Calling for All or Select Users at No Extra Cost

  • Port in Existing Numbers

  • Call Forwarding When Power or Internet Fails

  • Failover When Teams is Down / Business Continuity

  • Location-based Call Routing and Rollover

  • E911

  • Traffic Encryption

Direct Routing Add-On Features

  • Fax to Outlook and Traditional Fax Machines

  • Cloud Contact Center with Analytics powered by Metaswitch, a Microsoft Company

  • Chat, Email, Text/SMS Queuing

  • Outbound Notification via Call, Email and SMS

  • Call Recording and Screen Recording

  • Selective Call Rejection

  • Account Codes

  • Business Call Reports

  • Local International Numbers

  • International Toll-Free Numbers

  • Never Get a Busy Cloud Answering with Optional Transcription